Branch issues
Incidents
Customer complaints, operational issues, security notes and cash discrepancies.
Open incidents
4
Critical
1
security · CCTV
Resolved this week
18
Avg resolution
42 min
rolling 7-day
Branch log
Incident records
| # | Time | Type | Note | Severity |
|---|---|---|---|---|
| INC-2480 | 11:42 | Customer complaint | Long checkout queue · escalated to supervisor | Low |
| INC-2481 | 10:18 | Damaged goods | Pallet of bottled water damaged in transit | Medium |
| INC-2482 | 09:56 | Cash discrepancy | Lane 02 shift over by ₦4,200 | Medium |
| INC-2483 | 08:30 | Security | Suspicious behaviour flagged · CCTV review | High |
| INC-2484 | Yesterday | Operational | Pharmacy fridge temperature alert · 12 min | Medium |
| INC-2485 | Yesterday | Staff | Cashier late by 18 min · noted | Low |